We are currently seeking a Help Desk Technician to join our HUB Parking Technology team with residence in the Pittsburgh area. This position will perform remote service and maintenance for our state of the art Parking and Revenue Control systems as well as Access Control equipment. The position will require on-call duties for 24/7 after hours, weekend, and holiday service coverage on a rotational basis.

This position will rotate to perform the following duties as assigned and scheduled:

  • Remote service and maintenance for our parking and access control hardware and software.
  • Possess exceptional customer relations skills over the phone and in person
  • Work with our clients and field technicians over the phone and in-person
  • Provide support for multiple products
  • Provide server setup and configurations for new installations, and other duties as assigned.
  • Work with various Microsoft operating systems, Microsoft SQL Server, and have knowledge of networks and active directory
  • Ability to multitask across various clients and product lines.

Requirements / Qualifications

Candidates must possess:

  • Excellent written and verbal skills
  • Excellent Customer Service skills
  • Ability to work on proprietary software
  • Knowledge of supporting web based (IIS) applications
  • Hardware communications and programming
  • Computer Technology Background
  • Knowledge of Electronics a plus
  • Knowledge of Mechanical hardware a plus
  • SQL Server
  • SQL Server database maintenance
  • Microsoft Operating systems
  • Microsoft Networking and Active Directory
  • Light user training skills
  • Ability to handle local travel and possess a valid driver’s license
  • Electronics and Mechanical experience are a plus
  • Ability to support proprietary software and third party applications
  • Comprehension of relay logic, firmware inputs and outputs

Consideration will be given to:

  • MS A+ Certifications
  • MSDE certifications

HUB Parking Technology is the FAAC Group Business Unit that develops, manufactures, installs Parking Revenue Control Systems branded ZEAG, DATAPARK and FAAC and provides after-sales services.

HUB Parking Technology delivers the flexibility, professional expertise and close personal service of a local company, together with all the capabilities, network and strength of a global player. Through its local subsidiaries and distributors, it is represented in North & South America, Europe, Africa, the Middle East, Asia and Australia. Over the years, the company has constantly innovated to develop state-of-the-art systems that make parking efficient for users as well as profitable and easy to manage for operators. In the meantime, HUB Parking Technology has remained keenly focused on enhancing its technology differentiation and delivering integrated, value-added solutions.