We are recruiting for a Service Key Account Manager to grow our Key Accounts. They will be responsible for profit and loss performance of the service contracts under their remit.

Key Responsibilities/Accountabilities

Developing a solid and trusting relationship between key account customers and the company
Working with existing key account customers on a commercial and operational level and develop/optimise revenue and performance opportunities with these customers where possible
Developing, implementing, and managing appropriate technology upgrade programs with existing key account customers
Development and implementation of strategic account plans
Securing and managing tender opportunities and negotiation of contracts
Managing the scope of each contract and obtaining agreement with each client where services are to be provided outside of scope and at what cost
Collaborating with the new installation Key Account team to maximize growth with customers
Managing communications between Key Account customers and internal teams
To monitor, action, and ensure adherence to customer SLA/KPIs
To report to the Service Director on a monthly basis, the operational and financial performance of each contract
To effectively solve problems to satisfactory conclusion
To act as an escalation point for Key Account customer related issues
To be responsible for the development and provision of a high standard of customer communication
To support other members of the Key Accounts team when required

Knowledge/Skills/Experience/Competencies

Previous experience as a field based Key Account Manager essential
Demonstrable experience in bidding, negotiating, mobilization, and management of Key Account contracts
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
High attention to detail
Ability to work to tight timescales and under pressure
Able to take initiative and be self-driven
Clear and concise verbal communicator
Customer focused
IT literate with a good knowledge of the MS Office suite of packages (Excel, Word, Outlook)
A team player that can work well with others

Flexibility Required

Will be expected to travel UK wide on a regular basis which may include overnight stays

Key Performance Indicators

New Key Account Customer Growth
Performance of Key Account contracts in line with expected revenue and profitability
Effectiveness against Key Account Customer SLA’s & KPI’s
Other targets set by the Service Director
Key Account Customer retention